If you need to cancel an order, please call us immediately at (949) 276-5827
To request a return, please Click Here and fill out our return's form. We will respond within 48 business hours.
Fill out and submit your return request.
Our returns department will contact
you in 24-48 hours through email.
Be prepared to respond with photos & any additional information of your product(s) regarding your request. If your return request is approved, we will ask that you ship the item(s) back to us.
Once we receive and determine the item(s) arrived in the re-sellable condition, we will issue a refund, exchange or store credit to your account.
Please read Skin Care by Alana's return policies below prior to submitting a request for return: